Terms - Ghomoo

Terms of Use & Privacy Policy

Terms of Use

We are Karpagavriksha Farms And Foods Private Limited, doing business as Ghomoo (‘Company’, ‘we’, ‘us’, or ‘our’), a company registered in India at No 24/1B, Kattudevathur Road, Madurantagam, Netrambakkam, Chengalpattu, Tamil Nadu, 603313 We operate the website https://ghomoo.com (the ‘Site’), as well as any other related products and services that refer or link to these legal terms (the ‘Legal Terms’) (collectively, the ‘Services’).

Ghomoo reserves the right to change any of the terms and conditions contained in these Terms of Use or any of its policies or guidelines governing the Site or its Services at any time and in its sole discretion, without any notice to you. Any changes will be effective upon posting on the Site. You are responsible for reviewing any applicable changes. Your continued usage of our Site following the posting of changes will imply your acceptance to these changes in the Terms of Use.

Age Limit

Our Site and Services may only be used by persons who are at least 18 years of age, who can form legally binding contracts under applicable law. Minors, who are under the age of 18, may use this Site only under the guidance and supervision of a parent or a legal guardian. In this case, the adult is the user and is responsible for all activities.

Your Warranties About Use

You warrant to us that you will not purchase any products from us which may be harmful to you based on your allergies( including, without limitations, allergies to milk) and/or other medical conditions. You warrant to us that you will investigate thoroughly whether the product and/or its ingredients will be safe and suitable for you, before purchasing it.


Ghomoo may assign a password and username to enable you to use and access certain portions and features of this Site. You are fully and solely responsible for all activity, liability and damage resulting from your failure to maintain password confidentiality and/or to restrict access to your computer. You will be solely responsible for activities by anyone using the account or password assigned to you, including without limitation, all communications and transmissions and all financial obligations incurred through the use of our Site.You agree to immediately notify Ghomoo of any unauthorised use of your password and/or account identification/username or any breach of security. You also agree that Ghomoo cannot and will not be liable for any loss or damage arising from your failure to keep your password secure.


The prices of products mentioned at the time of ordering will be the prices charged on the date of the delivery. Although prices of most of the products do not fluctuate on a daily basis but some of the product prices do change on a daily basis. In case the prices are higher or lower on the date of delivery no additional charges will be collected or refunded as the case may be at the time of the delivery of the order.


Please see FAQ, for pausing subscription due your unavailability to receive the product at your address. If we suspect any fraudulent transaction by any customer or any transaction which defies the Terms of Use of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.


You agree that in the event that a no-delivery occurs on account of a mistake made by you,(i.e,wrong name or address or any other wrong information or unavailability at your address) any extra cost incurred by ghomoo.com for redelivery shall be paid by you.

Personal Information provided by you

By using our services, you agree to provide authentic and true information in all instances where such information is requested of you. ghomoo.com reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), it has the right in its sole discretion to reject the registration and debar you from using the Services without prior intimation whatsoever.


To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card/debit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Site access

Subject to the terms and conditions of these Terms of Use, ghomoo.com hereby grants you a limited, revocable, non-transferable and non-exclusive license to access and use the Site by displaying it on your internet browser only for the purpose of browsing content, shopping for products, uploading reviews, and interacting with other Site users on the Site. Users may not use the Site for any commercial use or use on behalf of any third party. Except as permitted in the paragraph above, you may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile or otherwise exploit this Site or any portion of it by any means, unless expressly permitted by ghomoo.com. You may not use the Site or any materials obtained from the Site to develop, or as a component of, any information, storage and retrieval system, database, information base, or similar resource (in any media now existing or hereafter developed), that is offered for commercial distribution of any kind, including through sale, lease, license, rental, subscription, or any other commercial distribution mechanism. You also may not “mirror” or “frame” any material contained on the Site on any other server. You may not use any manual or automated software, devices, or other processes to “crawl” or “spider” any web pages contained in the Site. You may not monitor or copy, or allow others to monitor or copy, our web pages or the content included herein. Furthermore, you agree not to take any action that interferes with the proper working of or places an unreasonable load on our infrastructure, including but not limited to unsolicited communications, attempts to gain unauthorised access, or transmission or activation of computer viruses. You shall not upload to, distribute, or otherwise publish on our Site any content, information, or other material that (a) violates or infringes the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person or organization, unless you are the owner of such rights or have permission from their rightful owner to post the material and to grant ghomoo.com all of the license rights granted herein; (b) is libellous, threatening, defamatory, obscene, indecent, pornographic, harassing, hateful, racially or ethnically offensive, or encourages conduct that would be considered a criminal offense, or could give rise to any civil or criminal liability under India or international law; (c) includes any bugs, viruses, worms, trap doors, Trojan horses or other harmful code or properties, (d) advertises or solicits business, or (e) impersonates another person. Any breach of these Terms of Use may result in the immediate revocation of the license granted above, without notice to you, and legal action shall be taken on you.


You agree that we may, with or without cause, immediately terminate your account and access to our Site and Services without prior notice. Without limiting the foregoing, the following may lead to the termination by ghomoo.com of a user’s use of the Site and the Services: (a) breaches or violations of the Terms of Use or other incorporated documents, policies or guidelines, (b) requests by law enforcement or other government agencies, (c) a request by you (self-initiated account deletions), and (d) unexpected technical issues or problems. Termination of your ghomoo.com account includes (without liability to ghomoo.com): (i) removal of access to all offerings within the Site and the Services, (ii) possible barring you from further use of our Site and Services, and (iii) revoking all password(s) and usernames issued to or chosen by you. Furthermore, you agree that all terminations shall be made in our sole discretion and that we shall not be liable to you nor to any third-party for any termination of your account or access to our Site and Services. Any termination of access or of the Terms of Use shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination.

Intellectual property

ghomoo.com, the bear logo, and other ghomoo.com graphics, logos, designs, page headers, button icons, scripts, and service names are registered trademarks, trademarks or trade dress of ghomoo Farms in India and/or other countries. ghomoo.com’s trademarks and trade dress may not be used, including as part of trademarks and/or as part of domain names or email addresses, in connection with any product or service in any manner that is likely to cause confusion. Users shall not use our graphics, logos, content, appearance, design, functionality and any other aspects of the Site and the Services in any manner that could cause confusion or could disparage or ghomoo.com. Other than user uploaded content, all content included on the Site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of ghomoo.com or its content suppliers and is protected by copyright laws. The compilation of all content on the Site is the exclusive property of ghomoo.com and protected by India and international copyright laws.

Ghomoo is a Trademark of Kalpavriksha Farms and Foods and is the sole owner for all the dairy products processes and manufactured under this brand.

Return Policy

Returns of the dairy product are not allowed and not possible.

Reviews and Comments

Users may post reviews on the Site. Anything that you submit or post to the Site and/or provide us (the “Submissions”), is and will be treated as non-confidential and non-proprietary, and you grant us a royalty-free, worldwide, perpetual, irrevocable and transferable right to use, copy, distribute, display, publish, perform, sell, lease, transmit, adapt, modify, create derivative works from such Submissions by any means and in any form, and to translate, modify, reverse-engineer, disassemble, or decompile such Submissions. You may edit or delete such submissions using the tools provided to you by us on the Site. In addition, when you post Submissions to the Site, you also grant us the right to use the name that you submit with any review, comment, or other content, if any, in connection with such review, comment, or other content. You represent and warrant that you own or otherwise control all of the rights to the Submissions that you post on our Site and that use of your reviews, comments, or other Submissions by us will not infringe upon or violate the rights of any third party. You shall not use a false e-mail address, pretend to be someone other than yourself or otherwise mislead us, our affiliates or third parties as to the origin of any Submissions. We have the right, but shall not be obligated to, remove or edit any Submissions for any reason in its sole and absolute discretion.

Disclaimer, No Warranty and Limitation of Liability

The Site, the Services and the products purchased by you are provided on an “as is” basis. ghomoo.com makes no other representations or warranties of any kind, express, implied or statutory. ghomoo.com, and its subsidiaries, affiliates, officers, directors, employees, shareholders, agents, merchants and suppliers specifically disclaim any implied warranties of title, merchantability, performance, fitness for a particular purpose and non-infringement. In addition, no advice or information (oral or written) obtained by you from ghomoo.com shall create any warranty. IN ADDITION, TO THE MAXIMUM EXTENT ALLOWABLE BY APPLICABLE LAW, ghomoo.com AND ITS SUBSIDIARIES, AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS AND AGENTS SPECIFICALLY DISCLAIM ALL LIABILITY RESULTING FROM PERSONAL INJURY AND/OR DEATH RESULTING FROM, OR ARISING OUT OF, YOUR USE OR CONSUMPTION OF PRODUCTS OBTAINED THROUGH THE SITE OR IN CONNECTION WITH THE SERVICES. Such disclaimer shall include, without limitation, mislabelling of products and/or ingredients. Without limiting the foregoing, we do not guarantee continuous, uninterrupted access to the Site or the Services, and operation of the Site may be interfered with by numerous factors outside our control.

Limitation of Liability

In no event shall ghomoo.com, and (as applicable) ghomoo.com’s subsidiaries, officers, directors, employees or ghomoo.com’s suppliers or sellers be liable for any damages whatsoever, whether direct, indirect, general, special, punitive, compensatory, consequential, incidental, or any other damages of any kind, whether in an action in contract or negligence, arising out of or relating to the conduct of you or anyone else in connection with the use of, or the inability to use, the site, the services, any third party site, or as a result of the application and/or enforcement of the terms of use, including without limitation, lost profits, bodily injury, emotional distress, or any special, incidental or consequential damages. ghomoo.com’s liability, and (as applicable) the liability of ghomoo.com’s subsidiaries, officers, directors, employees, and suppliers or sellers, to you or any third parties in any circumstance is limited to the greater of (a) the amount paid to ghomoo.com for the product giving rise to the cause of action, and (b) some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Governing Law and Jurisdiction

This Terms of Use shall be construed in accordance with the applicable laws of India. The Courts at Chennai shall have exclusive jurisdiction in any proceedings arising out of this agreement. Any dispute or difference either in interpretation or otherwise, of any terms of this User Agreement between the parties hereto, the same shall be referred to an independent arbitrator who will be appointed by ghomoo Farms and his decision shall be final and binding on the parties hereto. The above arbitration shall be in accordance with the Arbitration and Conciliation Act, 1996 as amended from time to time. The arbitration shall be held in Chennai. The High Court of judicature at Chennai alone shall have the jurisdiction and the Laws of India shall apply.

Copyright Complaints

We respect the intellectual property rights of others and we prohibit users from uploading, posting or otherwise transmitting on our Site or in connection with the Services any materials that violate another party’s intellectual property rights. When we receive proper Notification of Alleged Copyright Infringement, we promptly remove or disable access to the allegedly infringing material and terminate the accounts of repeat infringers as described herein in accordance with the Digital Millennium Copyright Act. If you believe that any content on the Site may give rise to copyright infringement, please provide ghomoo.com with the written information specified below. An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest. A description of the copyrighted work that you claim has been infringed upon; A description of where the material that you claim is infringing is located on the site, including the product name, if applicable; Your address, telephone number, and e-mail address; A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf. Please send notices to info.ghomoo@gmail.com. Repeat Infringer Policy In accordance with the Digital Millennium Copyright Act (DMCA) and other applicable law, Company has adopted a policy of terminating, in appropriate circumstances and at Company’s sole discretion, members who are deemed to be repeat infringers. Company may also at its sole discretion limit access to the Site and/or terminate the memberships of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement.

Resolution of Disputes and Release

In the event a dispute arises between you and ghomoo.com, please contact us at info.ghomoo@gmail.com. Should you have a dispute with one or more users, or an outside party, you release ghomoo.com (and ghomoo.com officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes. ghomoo.com, for the benefit of users, may try to help users resolve disputes. We do so in our sole discretion, and we have no obligation to resolve disputes between users or between users and outside parties. To the extent that we attempt to resolve a dispute, we will do so in good faith based solely on our policies. We will not make judgments regarding legal issues or claims.


If any provision of these Terms of Use is held by a court of competent jurisdiction to be unenforceable under applicable law, then such provision shall be excluded from these Terms of Use and the remainder of the Terms of Use shall be interpreted as if such provision were so excluded and shall be enforceable in accordance with its terms; provided, however, that in such event these Terms of Use shall be interpreted so as to give effect, to the greatest extent consistent with and permitted by applicable law, to the meaning and intention of the excluded provision as determined by such court of competent jurisdiction.

Contact Information

If you have any question, you can contact Ghomoo Milk at customercare@ghomoo.com or call +91 9159122999


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